During your flight

On-board services

Welcome

Your safety and well-being are of paramount importance to us. Our cabin crew will do their utmost to make your trip as comfortable as possible.

Duty Free

On most flights we sell a range of duty free products such as perfumes, cosmetics, jewellery and gifts. Flights outside of the EU may allow us to sell cigarettes and a range of alcohol (see our in-flight catalogue on this page).

Payments may only be made in cash (Euros).

In flight rules

Use of electrical and electronic equipment

For your safety, the use of electrical and electronic equipment is restricted because of potential interferences with navigation systems of the aircraft.

You can use the following devices on board, except during take-off and landing:

  • Laptops and tablets (ONLY in flight mode if a SIM card is installed)
  • Mobile phones (ONLY in in flight mode)
  • MP3 players
  • CD and DVD players
  • Handheld game consoles
  • Digital Camera and video camcorders
  • Digital voice recorders

Devices that may NOT be used at any time on-board the aircraft (whether in flight or on the ground):

  • Wi-Fi / Mi-Fi hotspots
  • Transmitters
  • Radios
  • Bluetooth equipment and remote controls

In case of any doubt on the use of an electronic device on board the aircraft, please ask permission from the crew before using it during the flight.

Alcohol consumption

You are not allowed to consume alcohol on-board an aircraft that is not served by the air operator.

If you bought alcoholic beverages at an airport duty free shop, you may carry the bottle on board but the bottle must remain hermetically closed throughout the flight.

Smoking forbidden on-board

In compliance with existing regulations, smoking is strictly forbidden on board our flights, this also applies to all forms of Electronic cigarettes.

Our aircraft is equipped with smoke detectors that ensure full compliance with existing regulations. Infractions will be severely punished by law.

Travel tips

In order to have a pleasant, restful flight, follow our advice…

Travelling in an airplane implies a prolonged sitting station that may cause some unpleasantness:

  • Don’t remain in the same position for long, especially if you cross your legs.
  • Don’t place anything under the seat in front of you: use the space to stretch your legs
  • Exercise: extend, rotate and flex your legs, ankles and toes. Shrug your shoulders and stretch your neck. Rotate your body left and right. This will improve your blood circulation.

The atmosphere inside aircraft cabins is usually dry and may cause dehydration:

  • Drink lots of water regularly.
  • Remove your contact lenses and don your eyeglasses.
  • Avoid alcohol as it is extremely dehydrating and more toxic at cruising altitude.
  • Avoid caffeine which is also dehydrating.

 

Before Your Flight




Check in

We encourage you to check-in at least two hours before departure to avoid missing your flight. For travel to the USA, we encourage you to check-in at least three hours before departure as increased security checks are conducted.

The standard opening times for check-in desks are two hours before departure and we strongly recommend that you check-in early, taking into account delays in getting to the airport, as well as possible delays at the airport.

Our check-in desks close 40 minutes before scheduled time of departure. ASL Airlines Ireland reserves the right to refuse boarding to any passengers who do not comply with these check-in deadlines and cannot holds responsibility for passengers arriving late for check in.




Boarding

At boarding you will present both your Boarding Card and your passport (or other valid photo ID). Your Travel Agent will inform you of any changes regarding your scheduled departure.




Your Baggage

Carry-on baggage

You are entitled to carry a single piece of cabin hand baggage under 5kg. Its total dimensions (length + width + height), including pockets, handles and wheels, may not exceed 115cm.

All baggage exceeding these dimensions will be transported in the hold as it will be likely to occupy too much space in the cabin. We recommend that you keep your valuables (i.e. your camera) as well as any items that you may need during your flight in your hand luggage.

Items prohibited on board

Due to European security regulations, the following objects are prohibited on board:

  • Dangerous items or items which may be used to injure other persons. This includes weapons, sharp and pointed items, blunt objects, explosives and inflammable materials.
  • Items labelled as “liquids” will be confiscated at security check points and later disposed of by airport authorities.
Transportation of liquids in the cabin

European legislation regarding safety measures now limits the transportation of gels, semi-solid materials, lotions and the contents of pressurized containers such as: toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols and all other articles of similar consistency in cabin luggage.

Nevertheless, you may transport the following liquids in your hand luggage:

  • Liquids placed in small 100ml (3 fluid oz.) containers.
  • These containers are to be placed in a transparent plastic bag that can be resealed (for example, a freezer bag) with a capacity of one litre (30 fluid oz.) maximum (size around 20cm x 20cm / 7.5 inch x 8 inch). Only one bag of this type is authorized per passenger.

The following liquids are accepted without restrictions:

  • Food items: specific nutritional food items without which you are unable to travel (for example in the event of lactose or gluten allergies, etc.).
  • Baby food required for travel.
  • Medicine prescribed by a doctor: at the safety officer´s request, you must be able to justify the need to take this medicine (prescription, medical certificate in your name, etc).
  • Since January 31, 2014, are also allowed in the cabin, duty free liquids bought either in any airport or on board any aircraft. These duty free liquids together with the sales receipt have to be placed into a security bag. Do not open the security bag until you reach your final destination.

All the items above may be subject to controls carried out by safety agents.

Checked Baggage

Baggage allowance

You may check-in up to three pieces of luggage per passenger. The general baggage allowance is fixed at 20 kg per person (please check with your Travel Agent as your flight may be subject to other specific regulations).

Excess baggage

If your luggage exceeds the allowance, you will have to pay an extra charge in accordance with our excess luggage charges.

Under no circumstances may your luggage exceed 32 kg. If it does, it will probably not be checked in the hold.

Special baggage

Transportation of golf bags, bicycles, diving equipment, skis, canoe-kayak, windsurfing boards, water skis, are accepted in hold and are subject to specific rates available in our excess luggage fees (see below). Buggies (one per infant) and wheelchairs are transported free of charge.




Special Assistance passengers

ASL Airlines Ireland's priority is to always ensure the safety and comfort of all passengers during their journey. To do this, we encourage passengers who may need assistance during travel to contact us well in advance of their date of travel to enable us to assess their needs, make suitable arrangements and ensure that relevant information is transmitted to relevant third parties, such as a destination airport.

Passengers requiring special assistance are required to provide a minimum of 48 hours notice of their intention to travel. ASL Airlines Ireland will endeavour to accommodate all requests although this may not always be possible, without such notice.

Please note a maximum of 50% of passengers on any ASL Airlines Ireland flight can be passengers of reduced mobility (PRMs)




Aircraft Accessibility

Boeing 737

All rows in the main cabin except rows 1, 12 & 14 have lift up armrests for passengers with reduced mobility. Onboard restrooms are not wheelchair accessible; there is no onboard aisle chair on this type.

Boeing 757

Business Class seats have fully moveable armrests.

All rows in the Economy cabin except rows 1, 2, 3, 4, 6 & 23 have lift up armrests for passengers with reduced mobility. Onboard restrooms are not wheelchair accessible; however the onboard aisle chair provides accessibility to the entrance of restrooms.




Wheelchair Requirements

ASL Airlines Ireland will notify your departure and arrival airports of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat.

Passengers travelling with their own wheelchairs:

Passengers travelling with their own wheelchairs are permitted to do so free of charge but ASL Airlines Ireland must be informed if they are battery operated.

Note : Passengers are not permitted to check-in or carry on-board any wet-cell batteries either in wheelchairs or as stand-alone batteries.

For the purposes of loading onto and transport aboard our aircraft, wheelchairs must be capable of disassembly into constituent parts weighing not more than 120kgs each. Each disassembled part must not exceed the dimensions of the aircraft cargo doors, as outlined below:


Aircraft Door Dimensions
Aircraft Boeing 757 Boeing 737
Front W 0.84m x H 1.83m
(W 33" x H 72")
W 0.86m x H 1.83m
(W 34" x H 72")
Rear W 0.76m x H 1.83m
(W 29.9" x H 72")
W 0.76m x H 1.65m
(W 30" x H 65")

ASL Airlines Ireland endeavours to seat wheelchair users and persons of reduced mobility as close as possible to on-board toilets.

All passengers who are wheelchair users must contact customerservice@aircontractors.com to request appropriate support from the departure and arrival airports.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.




Seating Restrictions at Emergency Exits

Passengers who because of their condition might hinder other passengers during an evacuation, or who might impede the crew carrying out their duties shall not be allocated seats in an emergency exit row. Also anyone who is considered incapable of operating or assisting with the operation of the exit shall be moved. The final responsibility rests with the operating Cabin Crew at the time of boarding.

The Categories are:

  • Persons with obvious physical or mental handicap, to the extent that they would have difficulty in moving quickly if asked to do so.
  • Persons with reduced mobility.
  • Persons who are substantially blind or deaf, to the extent that they might not be able to assimilate printed or verbal instructions given.
  • Persons who, because of age or sickness, are so frail that they may not be able to move quickly.
  • Persons with responsibility for the care of children or another passenger.
  • Children and infants under 14 (whether accompanied or not).
  • Expectant mothers in later stages of pregnancy.
  • Deportees or prisoners in custody.
  • Passengers whose physical size would prevent them from being able to move quickly in an emergency evacuation.
  • Persons with animals.



Travelling whilst Pregnant

All Routes

Expectant mothers in good health may travel up to the end of the 27th week of pregnancy, where no medical clearance is required.

Expectant mothers between the 28th and up to the 32nd week (inclusive) of pregnancy are accepted but treated as a medical case. An expectant mother should have a medical certificate signed by her doctor stating the period of pregnancy on the date of travel and confirming that she is fit for travel by air.

The certificate may not be more than 48 hours old at the time of travel commencement.

Passengers should provide a minimum of 48 hours notice of their intention to travel.

Flying on the Boeing 757 (Aer Lingus)

Please contact SpecialAssistance@aerlingus.com for more details.

Flying on the Boeing 737

Please contact your Tour Operator for more details.




Travelling with Children

Infants (between 0-5 months old)
  • Infants are not permitted to occupy exit rows or the rows immediately forward or aft of an emergency exit row.
  • ASL Airlines Ireland do not have a restriction on a minimum age that the infant should be, however they do recommend that you clear with your doctor that it is okay to travel up to the age of two weeks.
  • One adult cannot be responsible for more than two infants. Where one adult is travelling with two infants at least one of the infants must be over six months old and accommodated in a car type safety seat.
  • If both infants are under six months they must be accompanied by an additional adult.
  • Infants born prematurely require medical clearance to fly up to the age of six months, in addition to the number of days that they were born prematurely.
  • Passengers may also contact their Travel Agent to add an infant to an existing booking which was made before the birth.
Infants (between 6-24 months old)
  • Car type safety seats may be used by children aged between 6 months and less than 36 months - in order to accommodate a child aged 36 months or older in a car seat; the child must be within the size and weight limits for that seat and special IAA approval is required. In order to facilitate this please contact  CustomerService@aircontractors.com as soon as possible in advance of the flight.
  • Passengers may purchase a seat for the infant at the appropriate fare where the infant can sit in an approved, forward facing car seat provided by the passenger. The car seat must be restrained on the aircraft seat by the normal aircraft lap strap. ASL Airlines Ireland do not permit rearward facing car seats. The seat must be a purpose-designed children's car seat with a 5-point harness and must be of a type approved for use in motor vehicles and aircraft and bearing labels to this effect:

U.S.  – This must display an FAA sticker and must display these words. "Certified for use in motor vehicles and aircraft". 

EUROPEAN  - This must display a CE sticker and must display these words. "Certified for use in motor vehicles and aircraft".

  • In order to ensure the car seat will fit into the aircraft seat please ensure the seat width does not exceed 17 inches (430mm).
  • Infants are not permitted to occupy exit rows or the rows immediately forward or aft of an emergency exit row.

Children (between 2-11 years old)

  • Must travel in their own seat.
  • If an infant is over two years old for any part of the journey, they must purchase a seat or alternatively make two separate bookings; one for the outbound and one for the return.

Child/Infant Baggage Allowance

All cabin baggage must be included in the accompanying adult's baggage allowance.

Check-in Baggage (Flights to/from North America)

  • One collapsible buggy/stroller per infant or child, plus one of the following items: car seat, booster seat or travel cot can be carried free of charge, in addition to 10 kgs/22 lbs of baggage.
  • The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.

Check-in Baggage (Flights within Europe)

  • One collapsible buggy/stroller per infant or child, plus one of the following items: car seat, booster seat or travel cot can be carried free of charge. Any other items over this allowance can be booked online as checked baggage.
  • The push-chair/stroller is checked in with the baggage and can be handed down at the gate if required.

Cabin and check-in baggage allowance for children aged 2-12 is the same as for adults.

Push-chair/Stroller Collection

The collection points for push-chairs/strollers will differ by destination. Due to safety requirements and restrictions at some airports, it is not always possible to collect push-chairs/strollers at the aircraft door.

If the push-chair/stroller is checked in at a check-in desk it will only be available on the baggage belt at your destination. If the push-chair/stroller is handed in at the boarding gate it can be collected at the applicable collection point at your destination.

Should you have a query regarding the collection of your push-chair/stroller prior to your departure, our customer service agents at the airport or indeed our cabin crew will be happy to advise you on local handling procedures for buggy delivery at your destination.




Young Passengers

Unaccompanied Minors

  • ASL Airlines Ireland does not accept reservations for unaccompanied children under 12 years of age for travel on its scheduled services.
  • Children under 12 years of age must be accompanied by an adult aged 18 years or older.
  • ASL Airlines Ireland does accept unaccompanied children provided they are over 12 years of age.

Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities.

Passengers should provide a minimum of 48 hours notice of their intention to travel.




Peanut Allergy

ASL Airlines Ireland recognises that some passengers are allergic to peanuts. Although we do not serve peanuts, there may be trace elements of unspecified peanut ingredients, including peanut oils, in meals and snacks. Additionally, other customers may bring peanuts on board. Therefore, we cannot guarantee customers will not be exposed to peanuts during flight and strongly encourage customers to take all necessary medical precautions to prepare for the possibility of exposure.

We cannot offer a special meal that is nut-/peanut-free.




Seatbelt Extensions

Seat Belt extensions are available on all our aircraft. Passengers must advise Cabin Crew if they require a seat belt extension when boarding the aircraft.

The seat belt extension cannot be pre-booked. Passengers requiring a seat belt extension will be prohibited from sitting at an exit row.




Blind or Visually Impaired

Blind or visually impaired passengers, who require assistance for your journey through the airport should contact  customerservice@aircontractors.com at least 48 hours prior to travel.

For Blind or visually impaired passengers intending to travel with an assistance dog: (please see  Travelling with Recognised Assistance Dogs ).

Staff are available to escort you through the terminal and boarding / disembarking the flight where required and where notification has been given to ASL Airlines Ireland at least 48 hours in advance of travel. We welcome you to advise our airport staff or cabin crew of your preferred method of being guided.

You may pre-board the aircraft – just contact our customer service staff at the boarding gate.

Our cabin crew will provide you with an individual safety briefing.




Deaf or Hearing Impaired

Deaf or Hearing impaired passengers who would like to contact ASL Airlines Ireland for pre-flight queries, booking assistance or to notify us of your requirements may contact customerservice@aircontractors.com

We welcome you to advise our airport staff or cabin crew of your preferred method of communication.

Hearing aids may be used at any time during the flight. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

For safety reasons, passengers who are deaf or with a hearing impairment may not be seated at Emergency Exit rows.

Airport monitors will display the most up-to-date information on your check-in area, boarding gate and boarding time. Please keep an eye on the screens, as last minute changes can happen.

Switch your hearing aid to T at airports where you see the sign to advise induction loops are in use to help make airport announcements more audible by reducing the background noise of a busy terminal.

You may pre-board the aircraft – just contact our customer service staff at the boarding gate.

Our cabin crew will provide you with an individual safety briefing.




Ambulances

ASL Airlines Ireland cannot supply ambulances except for emergencies.




Carriage of Human Remains & Ashes

Carriage of Human Remains

Passengers can book Human Remains on ASL Airlines Ireland flights

ASL Airlines Ireland strongly recommends that the funeral directors make arrangements for the carriage of remains, to minimize any unnecessary distress to the passengers.

Please contact  customerservice@aircontractors.com for more information.

Carriage of Ashes

Passengers may carry ashes contained in an Urn on board. The undertaker or funeral director must ensure that the urn is secured in a padded leak proof container.

The passenger must be in possession of a death certificate & cremation certificate. The urn is part of the normal baggage allowance.




Carriage of Medical Equipment

ASL Airlines Ireland will allow the carriage and use of medical equipment provided the following guidelines are met.

Accepted Portable Oxygen Concentrators

The following portable oxygen concentrators are accepted on ASL Airlines Ireland aircraft.

List of currently approved oxygen concentrator respiratory devices:

  • AirSep Freestyle
  • Inogen One
  • Oxlife Independence Oxygen Concentrator
  • AirSep Lifestyle
  • Inogen One G2
  • Precision Medical EasyPulse
  • AirSep Focus
  • Inogen One G3
  • Respironics EverGo
  • AirSep Freestyle 5
  • Inova Labs Lifechoice Activox
  • Respironics Simply Go
  • (Caire) SeQual eQuinox / Oxywell (model 4000)
  • International; Biophysics LifeChoice / Inova Labs Lifechoice
  • Sequal Eclipse
  • Delphi RS-00400 / Oxus RS-00400
  • Invacare XPO2
  • SeQual SAROS
  • DeVilbiss Healthcare iGo
  • Invacare Solo 2
  • VBox Trooper

Devices such as C-Pap, nebulizers, ventilators or respirator machines may be carried and used on board only if it can be verified by a manufacturers; label or otherwise that the units meet applicable aviation requirements. Under no circumstances may a passenger carry/use a defibrillator in the cabin on any ASL Airlines Ireland aircraft.

Any device with a humidifier built in or as a stand-alone attachment cannot be used.

For queries relating to any other medical devices required to be used on board please contact  customerservice@aircontractors.com; no less than forty eight hours prior to your outbound travel with your device information.

Power / Battery / Charging Requirements

ASL Airlines Ireland does not provide any onboard power sources for assistive devices. The customer is responsible for providing batteries with enough life to support the trip they are on.

Any assistive device user must have 150% of their actual flight time in battery time, regardless of how long the user may choose to use the device or if it is solely intended as a carry-on item.

The appropriate number of batteries should be calculated using the manufacturer's estimate of the hours of battery life while the device is in use. The expected maximum flight duration is defined as the carrier's best estimate of the total duration of the flight from departure gate to arrival gate. ASL Airlines Ireland will not accept any device that requires a wet cell battery due to safety regulations.

For any further information the passenger should contact customerservice@aircontractors.com




Carriage of Medical Items

Carriage of Blood, Blood Products, Bone Marrow, Feeding Pumps/Machine

Passengers wishing to carry blood or blood products, bone marrow, feeding pumps/machines must contact the Customer Service Department for medical/security clearance. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Carriage of Insulin

Insulin must be carried as hand baggage.

Passengers must carry with them a medical certificate or doctor's letter stating they are diabetic and require insulin. This certificate should have their name and details identified on it so as to associate the insulin with the passenger.

They must also carry a prescription or an insulin container with their details on the bottle.

Carriage of Stretchers

ASL Airlines Ireland do not accept stretchers on any of their flights.




Adult/Child Harnesses

AMSAFE CARES harnesses  are permitted on board, but not as the primary restraint. The harness must be used in conjunction with the aircraft seat belt.

Due to the certification criteria that our seats have to meet, the Harness may only be used on seats that are at the end of a row backing onto a bulkhead, i.e. no seat behind them. This ensures the user of the Harness has the maximum protection and is not exposed to further risk by using the Harness.

ASL Airlines Ireland allow the use of the following  Crelling harnesses  on board our flights:

Crelling 27I (Infant to 5 years)

Crelling 27A (5 to 8 years)

Crelling 27B (9 years to Adult) 

ASL Airlines Ireland do not provide these harnesses, and passengers intending to use them onboard, must notify  customerservice@aircontractors.com as soon as possible in advance of the flight (no later than 48 hours before the flight). The make and model of the harness should be included along with details of any other particular requirements.




Medical Clearance Required

Conditions that require medical clearance before travel include:

  • Oxygen Requests
  • Tetraplegic
  • Quadriplegic
  • Infectious diseases (ASL Airlines Ireland requires medical clearance for all infectious diseases during the incubation period)
  • Transplant Patients
  • Broken Lower Limbs
  • Passengers suffering from severe, acute or unstable psychiatric disorders, which might be likely to affect the passenger during flight
  • Recent Illness (Passengers who were ill recently e.g. suffering from recent heart attack, accidents, stroke)
  • Asthmatic passengers who require oxygen or whose condition has deteriorated in the previous 48hrs.

For passengers whose travel with ASL Airlines Ireland originates in North America on an Aer Lingus flight, a  Medical Information Form  will need to be completed, signed by your doctor and sent by Fax to: (01) 8866868.

For passengers whose travel with ASL Airlines Ireland originates in Europe, please contact  customerservice@aircontractors.com  if medical clearance is required.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.




Medical Clearance not Required

The conditions below do not require medical clearance. However, please contact the customerservice@aircontractors.com if you require assistance onto the aircraft.

  • Polio
  • Cerebral Palsy
  • Spine Bifida
  • Paraplegic
  • Epilepsy
  • Muscular Dystrophy
  • Friedreichs Ataxia
  • Non recent Stroke (not within the last 6 months)
  • MS
  • Spinal Injury

Where required, ASL Airlines Ireland will notify the airport authority of your request for a wheelchair and assistance from check-in to the boarding gate and a carry on service for passengers completely immobile who cannot make their own way to their seat. Passengers must be able to sit upright in the seat. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.




EU Regulations 1107/2006

NOTICE PURSUANT TO EU REGULATION 1107/2006

This regulation concerns the rights of disabled persons and persons with reduced mobility and can be found here

http://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX:32006R1107

This is a non-exhaustive summary of the safety rules and considerations that ASL Airlines Ireland applies to the carriage of disabled passengers and passengers with reduced mobility.

The final and overriding decision on any safety issue relating to carriage of any passenger on an aircraft always rests with its Captain.

Travelling with Carers

ASL Airlines Ireland may require a passenger to travel with a carer if required to meet safety requirements. Passengers travelling with ASL Airlines Ireland:

  • Must be able to use the normal aircraft seat with the seatback in the upright position when so required.
  • Must be capable of using toilet facilities unaided or have other arrangements in place which are acceptable to ASL Airlines Ireland.
  • Must be capable of feeding unaided or have other arrangements in place which are acceptable to ASL Airlines Ireland.
  • Must be capable of administering medicines and medical procedures unaided.

The decision about whether a passenger must be accompanied by a carer will be made by ASL Airlines Ireland when the passenger makes his/her circumstances known to us. Reasons (written if requested, and provided within 5 working days) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.



Passengers Awaiting Transplant

Medical clearance is required before a transplant passenger can travel.

Passengers awaiting a transplant or receiving treatment for transplant operations are advised to contact the ASL Airlines Ireland  customerservice@aircontractors.com  in advance of travel to enable us complete the necessary administration work involved to allow such passengers travel by air. This will help reduce the time required to gain clearance from the ASL Airlines Ireland medical officer for the passenger to fly at the time of making the booking.




Passengers Not Permitted to Travel

  • People who have undergone surgery in the previous 10 days.
  • People with infectious diseases or a virus.
  • Mumps - Passengers can fly 10 days from day one of the mumps being diagnosed.
  • Chicken Pox - Passengers can fly 7 days from day one of the spot appearing.
  • Shingles - Passengers cannot fly for 7 days from the first day shingles appears on an exposed area of the body. Passengers can fly where shingles appears on a covered area of the body.

Please contact  customerservice@aircontractors.com  for more information.




Not Travelling Due to Illness

If a passenger cannot travel due to illness or an immediate family member's illness contact your tour operator.




Medical Clearance to Fly

ASL Airlines Ireland imposes the following requirements on all passengers:

  • Prior to boarding, a passenger must be satisfied that he/she is medically fit to fly.
  • No medical examination is necessary unless the passenger has any reason to suspect or ought reasonably to know they have a medical condition that may be exacerbated by the normal operation of an aircraft or could cause difficulty if access to medical help is not available before the end of the flight.
  • If in doubt, the passenger is obliged to seek professional medical advice before flying and to produce evidence of fitness to fly if required by us to do so. This usually takes the form of a letter issued by the passenger's own GP.

ASL Airlines Ireland reserves the right to seek further reassurance if there is concern about any medical letter submitted to them.

If doubt still remains over a passenger's fitness to fly, ASL Airlines Ireland'  customerservice@aircontractors.com  decide whether to accept a passenger for travel. Such a decision may be made in conjunction with the airline doctor.

Please read the remainder of this page where more details are provided for various requirements.

If you have any queries or complaints about special assistance handling at Dublin Airport please refer to the Dublin Airport Authority, who organise the provision of services at this facility.




Requesting Oxygen Onboard – B757 aircraft

Medical clearance is required for all passengers requesting oxygen. Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact  SpecialAssistance@aerlingus.com  for more details.

Oxygen supplied by ASL AIrlines Ireland is on a request basis only and we can accommodate one request per flight. We provide 2/4 litres per min continuously or 2/4 litres per min intermittently.

Please note we cannot supply oxygen in the Business Class cabin of our long-haul B757 aircraft. Oxygen can be supplied in the economy cabin of this aircraft.

Passengers are not permitted to transport of use their own oxygen on ASL Airlines Ireland aircraft either onboard or as checked baggage. ASL Airlines Ireland does permit the use of approved Portable Oxygen Concentrators. See  Carriage of Medical Equipment  for full details.

A fee of €100/£90/$140 will be charged per sector and is payable at the time of booking.




Requesting Oxygen Onboard – B737 aircraft

ASL Airlines Ireland will not accept passengers to bring their own portable oxygen bottles on board the B737 and do not provide oxygen on board these flights.

Passengers may carry portable oxygen concentrators, provided they are on ASL Airlines Ireland list of approved devices (see  Carriage of Medical Equipment )




Passengers with Broken Limbs

Broken Lower Limb:

All broken lower limbs need medical clearance due to the risk of Deep Vein Thrombosis. Please contact customerservice@aircontractors.com for medical clearance at least 48 hours in advance of your flight:

Broken Upper Limb:

No medical clearance required - book online as normal.




Passengers Travelling with Carers

ASL Airlines Ireland may require a passenger to travel with a carer if required to meet safety requirements. Passengers travelling with ASL Airlines Ireland:

  • Must be able to use the normal aircraft seat with the seatback in the upright position when so required.
  • Must be capable of using toilet facilities unaided or have other arrangements in place which are acceptable to ASL Airlines Ireland.
  • Must be capable of feeding unaided or have other arrangements in place which are acceptable to ASL Airlines Ireland.
  • Must be capable of administering medicines and medical procedures unaided.

The decision about whether a passenger must be accompanied by a carer will be made by ASL Airlines Ireland when the passenger makes his/her circumstances known to us. Reasons (written if requested, and provided within 5 working days) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.

For further information please contact customerservice@aircontractors.com at least 48 hours in advance of your flight.




Travelling with Animals

Travelling with Recognised Assistance dogs

Assistance dogs accompanying blind passengers are carried free of charge and may travel in the cabin on all short-haul and long-haul flights with the passenger when they are suitably harnessed. There is no requirement for a muzzle. The dog must sit on the floor at the passenger's feet and not at an emergency exit or first row. On short-haul flights a maximum of four assistance dogs are permitted per aircraft, per flight. On long-haul flights a maximum of eight assistance dogs are permitted per aircraft, per flight. All government and quarantine regulations must be complied with.

If you are travelling into or via Ireland from a country outside the EU with a Recognised Assistance Dog, please contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone at +353-1-6072827 (or by e-mail to pets@agriculture.gov.ie ) well in advance of travel as a prior approval permit is required to remove the "manifested freight rule" for the purpose of the Pet Travel Scheme.

Passengers are requested to provide minimum 48 hours notice of their intention to travel and should contact  customerservice@aircontractors.com .

Pets are allowed to be carried on ASL Airlines Ireland flights. Cats and Dogs in approved crates can be taken and requests should be sent to  customerservice@aircontractors.com  no less than 48 hours prior to travel.

All other pets are transported at the discretion of the carrier. For information about transporting any other pets, please contact  customerservice@aircontractors.com .




Premature Infants

Infants born prematurely require medical clearance to fly up to the age of 6 months, plus the number of days that they were born prematurely. An infant is considered premature if they were born 3 weeks or more before their original due delivery date.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel. Please contact  customerservice@aircontractors.com .




Recent Illness

Passengers who have suffered from illnesses, accidents, operations, heart attacks or strokes within a month before they are due to travel must receive medical clearance before they can travel.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact  customerservice@aircontractors.com .




Infectious Diseases

ASL Airlines Ireland require medical clearance for all infectious diseases during the incubation period.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact  customerservice@aircontractors.com .




Learning Difficulties

ASL Airlines Ireland may seek the advice/clearance from a doctor for passengers with learning difficulties travelling alone.

Passengers are required to provide a minimum of 48 hours notice of their intention to travel.

Please contact  customerservice@aircontractors.com




U.S. DOT

U.S.A. residents who feel that ASL Airlines Ireland has violated any provision of Title 14, Code of Federal Regulations, Part 382 available on the U.S. Department of Transportation websitedot.gov, may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:

Mail:

U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590

1-202-366-2220

Online:

Aviation Consumer Protection Division

U.S. Department of Transportation (DOT) Disability Hotline:

If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 7:00 a.m. until 5:00 p.m. EST, Monday through Friday.

After your flight

We hope that your flight went well and you enjoyed your experience with us. However we do realise that occasionally there can be a problem. Our cabin crew will always be happy to assist whilst you are on-board and our ground staff are available when you have landed. However if you have any queries or comments please review the information on this page.

Claims

For any claim (delays, cancellations, excess baggage etc) please contact your Travel Agent. It is to them that you should direct any complains related to your trip. They will forward your remarks to their suppliers, which can include the airline.

Damaged baggage / Missing contents

If your baggage is damaged or your personal objects are missing, please inform the airport Baggage Service upon arrival who will ask you to fill in a Property Irregularity form. They will take you through the process of claiming.

If for some reason you cannot file the Property Irregularity form immediately with the airport Baggage Service, you have seven days to submit your complaint in writing. It's important that you keep your original boarding pass and baggage receipts that were given to you at check-in.

You will also need to notify your travel insurance company of the claim as soon as possible.

ASL Airlines (Ireland) Baggage Service:

ASL AVIATION (IRELAND) - RELAYTION SEPT
TSA 21234
92566 RUEIL MALMAISON CEDEX
FRANCE

aslaviationireland@sept.fr

Delayed/lost baggage

Before leaving the airport, you must check-in at the airport Baggage Service and fill in the Property Irregularity Report form.

The form allows the baggage service to trace your lost baggage and deliver it to you as soon as possible.

Make sure that you keep hold of your original boarding pass and baggage tag receipts that were given to you at check-in.

If your baggage is not found within five days you have 21 days from your arrival to send the original boarding pass and baggage tag receipts, the Property Irregularity Report, an inventory of all the items lost along with photocopies of all invoices for those items to our company's Baggage Service (see above). We would recommend that you take copies of all items that you send beforehand for your own records.

Lost and found

On board an aircraft

If you have lost or forgotten a personal item on one of our aircraft please contact our Customer Services team customerservice@aircontractors.com

At an airport

If you have lost or forgotten a personal item at an airport please visit the website of the airport to contact the Lost and Found service.